Login Methods Available
Memo offers two ways to log in:
Login with Google
Email OTP (One-Time Password)
Note: You can use either method with the same email address. For example, if you have a Gmail account, you can either use "Login with Google" or enter your email for an OTP.
Common Login Problems and Solutions
1. Email OTP Not Working?
If you're not receiving the OTP email:
Check your spam/junk folder
Make sure you entered your email correctly
Try using "Login with Google" instead if you have a Google account
Wait a few minutes and request a new OTP
2. Google Login Issues
If "Login with Google" isn't working:
Try using the Email OTP method instead
Ensure you're selecting the correct Google account
Clear your browser cache and cookies
Try using an incognito/private window
3. Browser-Related Issues
Try these steps if the login page isn't working properly:
Clear your browser cache and cookies and then refresh
Try using an incognito/private window
Update your browser to the latest version
Try a different browser (Chrome, Firefox, Safari)
Quick Tips
Both login methods work with the same account
If one method isn't working, try the other
Gmail users can use either Google login or Email OTP
The same email address works for both methods
Still Can't Log In?
Please contact our support team with the following information:
The email address you're trying to log in with
Which login method you're trying to use
Your device and browser type
Screenshots of any error messages
Steps you've already tried