Common Error Messages
"Specialized File Not Found in Archive"
This error typically appears when the Anki package file is incomplete or corrupted.
Try downloading the package file again
Make sure you're using the latest version of Anki
Check that the download completed fully before attempting to import
If using mobile, try importing on desktop Anki first
"There is no item named 'media' in the archive"
This error occurs when the media files in the package aren't properly structured.
Download the package file again
Clear your browser cache and try exporting again
If the error persists, try exporting without media files
Import the cards first, then manually add any necessary media
General Troubleshooting Steps
Ensure you're using a supported Anki version (2.1.x or later)
Check your internet connection is stable during export and download
Verify you have enough storage space on your device
Close and reopen Anki before importing
Try importing on a different device if possible
Best Practices for Successful Imports
Export one deck at a time rather than multiple decks
Keep your Anki application updated to the latest version
Save the package file to your computer before importing
Avoid renaming the exported .apkg file
Make sure Anki is completely closed before starting the import
Still Having Issues?
Contact our support team and include:
The exact error message you're seeing
Your Anki version number
Your browser and operating system
Screenshots of the error
The approximate size of your export file
Contact us at:
Email: [email protected]
Support Website: support.xon.so
We'll help you get your cards successfully imported into Anki.
Note: If you're experiencing persistent issues, we recommend using Memo's built-in study system as an alternative to exporting to Anki.